Our Privacy Policy

This privacy policy sets out how The Cranleigh Boutique uses and protects any information that you give The Cranleigh Boutique when you use this website.

The Cranleigh Boutique is committed to ensuring that your privacy is protected. should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

The Cranleigh Boutique restaurant ltd may change this policy from time to time by updating this page. you should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1 September 2013.

Last updated: 24th May 2018.

Data Retention Policy

The Cranleigh Boutique will retain consented data for up to 2 years after the last recorded transaction. The data stored will only ever be adequate, relevant and limited to what is necessary in relation to the purpose for which it is being used.

What We Collect

We may collect the following information but only ever with your consent:

  • Name And Job Title, Contact Information Including Email Address, Telephone or Mobile Number
  • Personal information such as date of birth, dietary requirements,
  • Demographic Information Such As Postcode, Preferences and Interests,  
  • Other Information Relevant To Customer Surveys And/Or Offers

If you ever wish to update any details we may hold, then please contact us on: dataprotection@thecranleigh.com

How we use information

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.

We may use the information provided to improve our products and services.

We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided. If you ever wish to update your marketing preferences then you can request access by email us on: dataprotection@thecranleigh.com

If you have provided a Email or Mobile number we may use this to contact you with information relevant to services that you have requested or with information which we believe to be related to or of a similar nature to your original request. We may also use these details to reach out to you through a third party Advertiser.

Any information provided to The Cranleigh Boutique (This data may be held by a secure third-party for the sole purpose of processing information, but The Cranleigh Boutique at all times is the ‘Controller’) is not sold or given for any purpose for which consent has not been given.

If you wish for any more detail on how your specific information is being used please contact us on:dataprotection@thecranleigh.com

Security

We are committed to ensuring that the information you provide to us is secure at all times. In order to prevent disclosure or unauthorised access we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect, whether this is provided in person, online or over the phone.

Cookies

To make this site work properly, we sometimes place small data files called cookies on your device. This is common practice by large and small websites, but you have the choice whether you wish for us to use cookies when you visit our website.

 

What are cookies?

A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.

 

How do we use cookies?

We use cookies to improve and enhance user experience on our website and with our products. This does involve understanding our users and this then may be used for advertising purposes. We use cookies in ways such as booking habits, remember user actions or to understand content popularity.

Our website uses cookies for the following reasons – Strictly Necessary, Advertising, Performance and Functionality.

The cookies we use come in four types – First Party Session, First Party Persistent, Third Party Session and Third Party Persistent.

We Control all the cookies we use whether they are directly for website experience purposes (first-party) or for our use by us in third-party applications such as ‘Facebook’. Other examples of this are our use of Google Analytics and Google Adwords.

Our cookies are used for marketing/remarketing purposes and to better understand our audience. This is achieved by seeing information such as website visitor locations, ages and tracking where people go on our website.

If you do not wish for us to use cookies in your visit to our site please use the link at the bottom of the page to confirm you ‘Decline Cookies’.

We do not use cookies to capture any information such as visitor names, email address or mobile numbers. Any information we gather through our cookies is not sold on to third-party’s.

 

How to control cookies

You can control and/or delete cookies as you wish – for details, see aboutcookies.org. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.

To take further control of which cookies are used whether on our website or any other use this link to Googles opt-out browser add on – https://tools.google.com/dlpage/gaoptout

Controlling Your Personal Information

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form with your details on the website, you will be asked to tick a box to confirm you would like to receive offers, promotions or information on the latest happenings from The Cranleigh Boutique. if you don’t, leave the box unticked to indicate that you do not want the information provided to be used by anybody for direct marketing purposes

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us on:

dataprotection@thecranleigh.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please contact us at using the details below. We will promptly correct any information found to be incorrect.

The Cranleigh Boutique, Pattinson House, Beresford Road, Windermere, LA23 2JG. 015394 43293.

You can unsubscribe from our database at any time by clicking the unsubscribe link at the bottom of any correspondence you receive.

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