Accommodation Specific Terms & Conditions
Please find below specific Terms and Conditions relating to each individual property along with additional general Terms and conditions, relating to your reservation and stay with us.
Cranleigh Boutique Hotel
Check-in & Check-out
The check-in time for all rooms and suites is between 3.00pm and 10.00pm. Check-out time is 11.00am on the day of departure.
Late Check-out
Yes, our guests do have the option to request late check-out until 12pm. This is at a rate of £25. This is subject to availability, so please call our reception team on 01539 443293 – who will be able to confirm if this is available for your stay.
Parking
We have parking available for 14 cars at the front and rear of the hotel which runs on a first-come, first-serve basis. We offer additional parking at our off-site car park. Please ask at reception for information about our off-site parking if you require it.
Breakfast
The Cranleigh Boutique Hotel serves breakfast daily between 8am and 10 am, currently, guests who join us for breakfast will be required on check-in to provide us with a time at which they would like to eat.
2 Hour SPA Passes – What’s included
Offsite 2 Hour Spa passes are available to purchase on the day of your stay at a rate of £17.50 per person per day directly with the offsite spa by calling 015394 42211. (please note this fee excludes treatments. For those who do book a treatment with the Lakes Hotel & Spa, spa access is already included). Adding a Spa Pass to your stay will give you access to 5* spa & leisure facilities located just a 2-minute walk from our Boutique Hotel location.
Deposits
Best Available Rates (BAR): A deposit of 50% of the first night’s stay will be taken at the time of booking, this is non-refundable non-transferable. Bookings made less than 7 days prior to arrival will be charged in full at the time of booking, this is non-refundable and non-transferable.
Advance Purchase Rates: Fully prepaid at time of booking. Advance Purchase Rates are non-refundable and non-transferable.
The credit/debit card used for the payment rate must be presented to reception on arrival at the hotel. Please note that failure to do so will result in an alternative payment method being required.
IMPORTANT
Please note the exact deposit rules may vary depending on the specific rate/promotion/offer you book with us. These will always be shown at the time of booking.
Smoking Policy
The Cranleigh Boutique Hotel is strictly NON SMOKING. The charge for smoking in any room/suite is £100
Pets
This property does not allow pets.
Children
This property does not allow any person under the age of 18 years old.
Guest Occupancy
All rooms, suites are for a maximum of 2 people. We ask that your room or suite is only occupied by the guests associated with the booking.
Damage, Breakage & Missing Items
Guests are fully responsible for any damages or missing items during their occupation of any of the rooms or suites. If either situation occurs, the full costs of replacement or repair will be charged to the guest. If the damages to the accommodation mean that we incur a loss of revenue for future stays for whatever reason, then we reserve the right to reclaim these funds from the appropriate guests.
Air Conditioning
Due to the nature and age of the Cranleigh Boutique Hotel please, be aware air-conditioning is not available at this particular location. We do provide additional fans in the rooms & suites for hot weather and the accommodation is adequately heated for the winter months. Guaranteeing the most comfortable stay possible with us.
Hideout House
Check-in & Check-out
The check-in time for the Hideout House is between 3.00pm and 10.00pm. Check-out time is 11.00am on the day of departure.
Late Check-out
Unfortunately, we are unable to offer late check out at the Hideout House, failure to vacate the property at the allocated time, will incur a charge of £25.00 per hour, late departure fee.
Keys
Your keys to access the Hideout House will be provided when you check in at The Cranleigh reception. If the keys are not returned to The Cranleigh Hotel reception after you have departed and locked up the property, we reserve the right to charge your card for any replacements.
Parking
There is private parking available for 1 car at the property.
Breakfast
The Hideout House is a self-catering property; therefore, we are unable to offer breakfast at the Cranleigh Boutique.
Smoking Policy
The Hideout House is strictly a NON SMOKING property. The charge for smoking in the house is £450.
Deposits
Best Available Room Only Rate:
A non-refundable deposit equal to the first night’s accommodation will be taken at time of booking. Remaining balance will be taken 14 days prior to arrival, any cancellations after 14 days will not be refunded, unless we resell the space.
Advance Purchase Rates:
Full pre-payment at time of booking, non-refundable & non-transferable. Please note that promotions and seasonal rates may have additional deposit T&Cs, these will be shown at time of booking.
The credit/debit card used for the payment rate must be presented to reception on arrival at the hotel. Please note that failure to do so will result in an alternative payment method being required.
2 Hour SPA Passes – What’s included
Offsite 2 Hour Spa passes are available to purchase on the day of your stay at a rate of £17.50 per person per day directly with the offsite spa by calling 015394 42211. (please note this fee excludes treatments. For those who do book a treatment with the Lakes Hotel & Spa, spa access is already included). Adding a Spa Pass to your stay will give you access to 5* spa & leisure facilities located just a 2-minute walk from our Boutique Hotel location.
Pets
This property does not allow pets.
Children
This property does not allow any person under the age of 18 years old.
Guest Occupancy
This property is for a maximum of 2 people and we ask that it is only occupied by the guests associated with the booking.
Damage, Breakage & Missing Items
Guests are fully responsible for any damages or missing items during their occupation of the Hideout House. If either situation occurs, the full costs of replacement or repair will be charged to the guest. If damages to the accommodation means that we incur a loss of revenue for future stays for whatever reason, we reserve the right to reclaim these funds from the responsible guests.
Air Conditioning
Please be aware that the Hideout Boutique House does not feature air-conditioning in the property.
Church Suites
Check-in & Check-out
The check-in time for the Church Suites is between 3.00pm and 10.00pm. Check-out time is 11.00am on the day of departure.
Late Check-out
Yes, our guests do have the option to request late check-out until 12pm. This is at a rate of £25. This is subject to availability, so please call our reception team on 01539 443293 – who will be able to confirm if this is available for your stay.
Parking
Due the central location of the Church Suites, we can only offer OFF-SITE parking, situated at The Cranleigh Boutique. We recommend that after you have checked in that you drive to the Church Suites, to unload your luggage, and then park in the Cranleigh overflow car park. You can find directions to our off-site parking at the link below.
See how to find our overflow car park
Breakfast
Guests staying at the Church Suites are welcome to book breakfast during their stay, breakfast is served daily at The Cranleigh Boutique between 8am and 10am, currently guests who join us for breakfast will be required on check-in to provide us with a time at which they would like to eat. If breakfast has not been booked at the reservation stage and you wish to add to your stay, please inform reception on arrival. Breakfast is charged at £16.95 per person per day.
Key/Code Collection for the Church Suites
All guests staying at The Church Suites are required to check-in and collect their code/keys from The Cranleigh Boutique Hotel to can gain access to the accommodation. Upon collection, guests will be asked to fill out a registration form, and provide a form of photo ID. We will also ask those staying at The Church Suites to pay any remaining balance, including any extras that have been ordered in advance.
2 Hour SPA Passes – What’s included
Offsite 2 Hour Spa passes are available to purchase on the day of your stay at a rate of £17.50 per person per day directly with the offsite spa by calling 015394 42211. (please note this fee excludes treatments. For those who do book a treatment with the Lakes Hotel & Spa, spa access is already included). Adding a Spa Pass to your stay will give you access to 5* spa & leisure facilities located just a 2-minute walk from our Boutique Hotel location.
Deposits
Best Available Rates (BAR):
A deposit of 50% of the first night’s stay will be taken at the time of booking, this is non-refundable non-transferable. The remaining balance will be pre-authorised 1 day prior to arrival, if you wish for an alternative card to be used for pre-authorisation, please contact reception. Bookings made less than 7 days prior to arrival will be charged in full at the time of booking, this is non-refundable and non-transferable.
Advance Purchase Rates:
Fully prepaid at time of booking. Advance Purchase Rates are non-refundable and non-transferable.
The credit/debit card used for the payment rate must be presented to reception on arrival at the hotel. Please note that failure to do so will result in an alternative payment method being required.
IMPORTANT
Please note the exact deposit rules may vary depending on the specific rate/promotion/offer you book with us. These will always be shown at the time of booking.
Smoking Policy
Church Suites is a strictly NON SMOKING property. The charge for smoking in the suites is £500
Pets
This property does not allow pets.
Children
This property does not allow any person under the age of 18 years old.
Guest Occupancy
Each church suite is for a maximum of 2 people and we ask that it is only occupied by the guests associated with the booking.
Damage, Breakage & Missing Items
Guests are fully responsible for any damages or missing items during their occupation of the Church Suites. If either situation occurs, the full costs of replacement or repair will be charged to the guest. If damages to the accommodation mean that we incur a loss of revenue for future stays for whatever reason, we reserve the right to reclaim these funds from the responsible guests.
Air Conditioning
Due to the nature and age of the Boutique Church Suites property, please be aware air-conditioning is not available at this particular location. We do provide additional fans in these suites for hot weather and the accommodation is adequately heated for the winter months. Guaranteeing the most comfortable stay possible with us.
Check-in & Check-out
The check-in time for the Church Suites is between 3.00pm and 10.00pm. Check-out time is 11.00am on the day of departure.
Late Check-out
Yes, our guests do have the option to request late check-out until 12pm. This is at a rate of £25. This is subject to availability, so please call our reception team on 01539 443293 – who will be able to confirm if this is available for your stay.
Parking
Due the central location of the Church Suites, we can only offer OFF-SITE parking, situated at The Cranleigh Boutique. We recommend that after you have checked in that you drive to the Church Suites, to unload your luggage, and then park in the Cranleigh overflow car park. You can find directions to our off-site parking at the link below.
See how to find our overflow car park
Breakfast
Guests staying at the Church Suites are welcome to book breakfast during their stay, breakfast is served daily at The Cranleigh Boutique between 8am and 10am, currently guests who join us for breakfast will be required on check-in to provide us with a time at which they would like to eat. If breakfast has not been booked at the reservation stage and you wish to add to your stay, please inform reception on arrival. Breakfast is charged at £16.95 per person per day.
Key/Code Collection for the Church Suites
All guests staying at The Church Suites are required to check-in and collect their code/keys from The Cranleigh Boutique Hotel to can gain access to the accommodation. Upon collection, guests will be asked to fill out a registration form, and provide a form of photo ID. We will also ask those staying at The Church Suites to pay any remaining balance, including any extras that have been ordered in advance.
2 Hour SPA Passes – What’s included
Offsite 2 Hour Spa passes are available to purchase on the day of your stay at a rate of £17.50 per person per day directly with the offsite spa by calling 015394 42211. (please note this fee excludes treatments. For those who do book a treatment with the Lakes Hotel & Spa, spa access is already included). Adding a Spa Pass to your stay will give you access to 5* spa & leisure facilities located just a 2-minute walk from our Boutique Hotel location.
Deposits
Best Available Rates (BAR):
A deposit of 50% of the first night’s stay will be taken at the time of booking, this is non-refundable non-transferable. The remaining balance will be pre-authorised 1 day prior to arrival, if you wish for an alternative card to be used for pre-authorisation, please contact reception. Bookings made less than 7 days prior to arrival will be charged in full at the time of booking, this is non-refundable and non-transferable.
Advance Purchase Rates:
Fully prepaid at time of booking. Advance Purchase Rates are non-refundable and non-transferable.
The credit/debit card used for the payment rate must be presented to reception on arrival at the hotel. Please note that failure to do so will result in an alternative payment method being required.
IMPORTANT
Please note the exact deposit rules may vary depending on the specific rate/promotion/offer you book with us. These will always be shown at the time of booking.
Smoking Policy
Church Suites is a strictly NON SMOKING property. The charge for smoking in the suites is £500
Pets
This property does not allow pets.
Children
This property does not allow any person under the age of 18 years old.
Guest Occupancy
Each church suite is for a maximum of 2 people and we ask that it is only occupied by the guests associated with the booking.
Damage, Breakage & Missing Items
Guests are fully responsible for any damages or missing items during their occupation of the Church Suites. If either situation occurs, the full costs of replacement or repair will be charged to the guest. If damages to the accommodation mean that we incur a loss of revenue for future stays for whatever reason, we reserve the right to reclaim these funds from the responsible guests.
Air Conditioning
Due to the nature and age of the Boutique Church Suites property, please be aware air-conditioning is not available at this particular location. We do provide additional fans in these suites for hot weather and the accommodation is adequately heated for the winter months. Guaranteeing the most comfortable stay possible with us.