Customer Privacy Policy
Last updated on: 30/04/2020
The Cranleigh Boutique Ltd operates the same ‘Privacy Policy’ across all its accommodation, websites and apps. The Cranleigh Boutique Ltd is a family company which includes the following accommodation locations, The Cranleigh Boutique Hotel, The Hideout Boutique House, The Boutique Church Suites & Bon Vivant the Boutique Smart Villa. These businesses will make up what we will refer to as ‘Our Sites’. As a family company, we value the privacy of everyone who visits any of our websites, apps or venues and we’ll only collect and process data in a way which is mentioned below and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site when you enter one of our venues, website or download one of our apps. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately, any of the services we offer.
Definitions and Interpretation
In this Policy, the following terms shall have the following meanings:
| “Account” | means an account required to access and/or use certain areas and features of Our Sites, Services or 3rd party solutions; |
| “Cookie” | means a small text file placed on your computer or device by Our Sites when you visit certain parts of websites and/or when you use certain features of Our Sites. Details of the Cookies used by Our Site are set out in section 13, below; |
| “Cookie Law” | means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
| “personal data” | means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Sites, Venues or Apps. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); |
| “We/Us/Our” | means The Cranleigh Boutique Ltd, is registered in England under company number 00883657 and whose head office is located at Pattinson House, Beresford Road, Bowness on Windermere, LA23 2JG |
Privacy Policy Contents:
- What data do we collect?
- How do we collect your data?
- How will we use your data?
- How do we store your data?
- Marketing
- CCTV
- What are your data protection rights?
- What are cookies?
- How do we use cookies?
- What types of cookies do we use?
- How to manage your cookies
- Privacy policies of other websites
- Changes to our privacy policy
- Auditing
- How to contact us
- How to contact the appropriate authorities
1. What data do we collect?
Our Sites collects the following data:
1.1 Personal identification information (Name, email address, phone number, etc.)
1.2 Payment details (credit or debit card)
1.3 Website, App and Purchase behaviour
2. How do we collect your data?
You directly provide The Cranleigh Boutique Ltd with most of the data we collect. We collect data and process data when you:
2.1 Register online or place an order for any of our products or services.
2.2 Voluntarily complete a customer survey, competition or provide feedback on any of our message boards or via email.
2.3 Use or view our website via your browser’s cookies.
2.4 Making a reservation or booking with us or through our 3rd parties websites.
2.5 Complete any form of pre-order
2.6 Use any of our Apps
3. How will we use your data?
Our Sites collects your data so that we can:
3.1 Process your order, booking, reservation or manage your account.
3.2 Email you with special offers and other related products and services we think you might like.
3.3 Process an enquiry
3.4 Use your details to inform our advertising strategy
4. How do we store your data?
4.1 Our Sites uses a selection of 3rd parties to facilitate our services and marketing activities. These entities hold data worldwide but in full compliance with GDPR standards and we vet all entities we chose to work with prior to working with them. At all times we remain the controller of the data and we do not sell any data on to any 3rd parties.
4.2 Depending on the reason why we are processing your data will dictate the retention period we will hold your data for. For example, all booking reservations will be kept on file for 3 years. If you have a particular query regarding your data and the length of time for which we will hold it please feel free to contact us on: [email protected]
5. Marketing
5.1 We operate full transparency regarding our marketing and follow the industry standards of 2 step opt in to always try and make sure we have your consent. At any time you can update your marketing preferences by accessing our portal here.
https://thecranleigh.com/guest-area/user-details/
5.2 If for marketing purposes you wish to have your data removed from our records then this can also be done at any time by going here. Or by contacting Graham Hadaway our Data Protection Officer at: [email protected]
6. CCTV
6.1 Our CCTV is owned and operated by Our Sites.
6.2 We have security procedures in place to protect this information and control access to it.
6.3 This information is collected for security purposes and for the safety of our customers.
6.4 Recordings are kept for a length of time-based on the legal requirements of each premises licence.
6.5 CCTV recording is only operated in public spaces.
6.6 Access to our CCTV is given to 3rd parties where necessary to meet our legal requirements and for the safety of our customers.
7. What are your data protection rights?
Our Sites would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
7.1 The right to access – You have the right to request from Our Sites a copy of your personal data. This is a free service however we may charge you a small fee if you require multiple copies or the information or there is an excessive amount of data gathering to fulfil your request.
7.2 The right to rectification – You have the right to request that Our Sites correct any information you believe is inaccurate. You also have the right to request Our Sites complete information you believe is incomplete
7.3 The right to erasure – You have the right to request that Our Sites erase your personal data, under certain conditions.
7.4 The right to restrict processing – You have the right to request that Our Sites restrict the processing of your personal data, under certain conditions.
7.5 The right to object to processing – You have the right to object to Our Sites processing of your personal data, under certain conditions.
7.6 The right to data portability – You have the right to request that Our Sites transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact our Data Protection Officer Graham Hadaway by email at: [email protected]
8. What are cookies?
8.1 Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.
For further information, visit allaboutcookies.org.
9. How do we use cookies?
Our Sites uses cookies in a range of ways to improve your experience on our website & apps, including:
9.1 Keeping you signed in
9.2 Understanding how you use our website
9.3 To facilitate are advertising through relevant 3rd Parties
9.4 Updating customer profile information
10. What types of cookies do we use?
There are a number of different types of cookies, however, our website uses:
10.1 Functionality – Our Sites uses these cookies so that we recognise you on our website and remember your previously selected preferences. These could include what language you prefer and the location you are in. A mix of first-party and third-party cookies are used.
10.2 Advertising – Our Sites uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Our Sites share some limited aspects of this data with third parties for our advertising purposes.
11. How to manage cookies
11.1 You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
12. Privacy policies of other websites
12.1 Our Sites website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.
13. Changes to our privacy policy
13.1 Our Sites keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 30/04/2020.
14. Auditing
We audit GDPR in our business yearly and whenever something new is added there is a process in place to assess how it may change or alter the systems and procedures that are in place. As well as this we take a collective approach to our business where everyone is listened to and able to raise concerns or issues. This enables any faults, improvements or errors in our GDPR to be rectified as and when they arise.
15. How to contact us
If you have any questions about Our Sites’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact our data protection officer Graham Hadaway in any of the below ways.
Email us at: [email protected]
Call us: 01539 444245
16. How to contact the appropriate authority
Should you wish to report a complaint or if you feel that Our Sites has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.
Phone: 0303 123 1113.